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Shipping Policy

A legal disclaimer

The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Shipping Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific shipping policies that you wish to establish between your business and your customers. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Shipping Policy.

Shipping Policy - the basics

Having said that, a Shipping Policy is a legally binding document that is meant to establish the legal relations between you and your customers. It is the legal framework for presenting your obligations to your customers, but also to address different possible scenarios that may occur, and what happens in each and every case. 

 

A Shipping Policy is a good practice and it helps both sides - you and your customers. Your customers may benefit from being informed about what they can expect from your service. You may benefit because people may be likely to shop with you if you have a clear Shipping Policy in place since there won't be any questions about your shipping timeframes or processes.

What to include in the Shipping Policy

Generally speaking, a Shipping Policy often addresses these types of issues: the timeframe for processing orders; the shipping costs; different domestic and international shipping solutions; potential service interruptions; and much, much more.

Custom Pieces, Curated Just for You

Because everything we carry is thoughtfully curated and custom ordered, pricing isn’t listed on our website. Each piece is unique, and we provide updated estimates tailored to your selection and needs.

If something catches your eye, just reach out — we’re happy to walk you through the options, answer questions, and help you find the perfect fit for your space.

We’re here to make it easy and enjoyable.

Get in touch with us to request a custom quote:
• 📞 Call our Showroom: 508.901.9919
• 📧 Email: orders@sterlingandmaple.com
• 🛋️ Visit us: 40 Main St, Sterling, MA

Monday - Wednesday: 10am - 2pm

Thursday: 10am - 6pm

Friday: 10am - 2pm

Saturday: 9am - 2pm

From thoughtful space planning to standout pieces, we’re here to help you bring beauty home.

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Sterling & Maple Design House + Retail Store: 40 Main St. Sterling, MA 01564

Joshua Allen Design Studio: 153 Clinton Rd unit a, Sterling, MA 01564

Sterling & Maple Design House

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